Privacy Policy

Effective Date: April 1, 2025

At Our Little Suitcase, we know how important privacy is to the families we serve. We’re committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you rent baby gear through our website, by phone, or in person.

1. Information We Collect

• Contact Information: Name, phone, email, billing and delivery address
• Rental Details: Dates, gear rented, preferences, special requests
• Child Information: Age, weight, height, gender
• Payment Info (via secure third-party processors)
• Digital Signatures
• Website Usage Data (cookies, browser type, etc.)

2. How We Use Your Information

• Process and deliver rentals
• Ensure gear matches child’s age/weight/height
• Manage contracts securely
• Track inventory and bookings
• Communicate about orders
• Improve our service
• Send promotions (if opted in)

We never sell your data.

3. Sharing Your Information

We only share data with trusted third parties needed to deliver services (e.g., eSignature tools, payment processors, delivery services). These partners must protect your data and use it solely for providing services. We do not sell or rent your information.

4. International Data Transfers

Some service providers may be based outside the U.S. We ensure safeguards are in place for any international data processing.

5. Data Security

Your data is stored securely. Sensitive data (like payments) is encrypted and processed by trusted providers. While no system is completely foolproof, we work hard to protect your data.

6. Cookies & Tracking

We may use cookies to help navigation, remember preferences, and understand how visitors use the site. You can adjust your browser to control cookies.

7. Your Rights

• Access your data
• Update/correct information
• Request deletion (unless legally required to keep)
• Opt out of marketing at any time

8. State Privacy Rights (e.g., California)

Residents of certain states (like California) may have additional rights. Contact us to exercise your rights under these laws.

Children's Privacy

We collect limited information (age, weight, height, gender) solely to ensure safe gear selection. This is not used for marketing and is only shared as needed to fulfill rentals.

10. Changes to This Policy

We may update this policy. Significant changes will be communicated via the website or directly.

11. Contact Us